FAQ

1. Which countries and regions do you ship to?

We provide reliable international shipping to most major global destinations, including the United States, Canada, United Kingdom, Australia, New Zealand, European Union nations, Japan, Singapore, and more.

*If your country cannot be selected during checkout, we are currently unable to establish secure tracked delivery to your location.

2. How can I track my order?

Once your order is processed and dispatched (typically within 1–3 business days), you will automatically receive a confirmation email containing your tracking number and tracking link. You can use this link to check real-time shipping updates at any time.

3. Can I change my address or cancel my order?

We begin preparing orders shortly after they are placed. If you need to change your delivery address or cancel your order, please email CS@VanceMade.com within 2 hours of order placement with your order number and request.

Once an order has entered production or fulfillment, we are unable to alter delivery details or process cancellations.

4. What should I do if I received a damaged, defective, or incorrect item?

Damaged or Defective Items: We quality-check every item before shipment. If your product arrives damaged or defective, please email CS@VanceMade.com within 7 days of delivery with your order number and clear photos of the issue. We will gladly arrange a free replacement or full refund.

Size Concerns: Please review our size chart on the product page before placing your order. If your tag reflects an international converted size, please try the garment on first, as the proportions are tailored to match your ordered selection. If the physical measurements differ from our posted size guide, send us a photo of the garment next to a measuring tape, and our team will immediately fix the issue for you.

5. Why does a custom shirt cost around $35–$40 total with shipping?

Unlike thin, mass-market fast fashion that shrinks or distorts after two washes, our garments are built to last. Your order covers high-density heavyweight cotton, custom vintage garment washes, original artwork, and end-to-end tracked international shipping right to your door.

6. I received a refund, but it hasn't appeared in my bank account. What should I do?

Refunds are processed immediately on our end, but it typically takes 5 to 10 business days for card issuers and banks to reflect the credit on your statement. If 10 business days have passed, please check with your financial institution first. If they do not see pending transactions, contact us at CS@VanceMade.com for assistance.

7. How safe is my payment and personal information?

Your security is guaranteed. Our website operates on standard 256-bit SSL encryption to protect all sensitive data entered at checkout. We never store raw payment details or credit card information on our servers.